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These Terms & Conditions govern how your jolibee77 account works — from how you access the lobby to how transactions are recorded and how disputes are raised. Reading them before you start means you know exactly where you stand, and where to go if anything needs clarifying.
By creating and using a jolibee77 account, you accept these Terms & Conditions as the binding basis for your access to the platform. They apply to every session you open, every transaction you initiate through your account wallet — whether funded via Maya, PESONet, or any other supported local rail — and every interaction you have with the games available in the lobby. Access to jolibee77 depends on where local law permits it. We do not represent that the platform is lawfully available in every region of the Philippines, and it is your responsibility to confirm that access is permitted where you are located before creating an account. These Terms may change. When they do, the updated version replaces the previous one from the date it is published. Continuing to use your account after an update means you accept the revised Terms. If a change affects how your wallet or transactions work, the updated scope will be reflected in the payment section of your account settings. We do not send automatic notices for every revision, so checking back periodically is part of managing your account responsibly.
These Terms define four distinct areas of your relationship with jolibee77. Understanding which activities are covered directly by this policy — and which fall under separate agreements — helps you know where to direct a question if one comes up.
Creating, maintaining and closing your jolibee77 account falls fully within these Terms. This includes your login credentials, account verification steps, wallet balance visibility and any access restrictions applied by our team under these rules.
Deposits and withdrawals processed through your account wallet — including those made via Maya or PESONet — are governed by these Terms at the platform level. Individual payment-provider rules sit within those providers' own agreements and are outside our scope.
Game titles available in the lobby, category organisation and any text or media we publish on jolibee77 are covered by these Terms with respect to how you may use them. Game mechanics and rules are set by the relevant studio and displayed within each game.
Payment processors, game studios such as Spadegaming, PG Soft or Habanero, and any external links we reference operate under their own terms. We are not liable for the conduct, content or availability of those third-party services.
These Terms are not one-sided. They set out what jolibee77 can do, but they also give you clear, practical actions you can take regarding your account and the information held on it. Your transaction history is visible directly in your account dashboard after login — you do not need to contact support to review individual records. If any detail in your account profile appears incorrect, you can update most fields from the account settings screen; for fields that require identity verification to change, the process is described on that same screen. Raising a question about how a policy applies to your account is always an option, and our support team is the right place to direct those questions. We aim to respond to policy-related queries in writing so there is a clear record on both sides.
Your full transaction log — deposits, withdrawals and wallet adjustments — is available in the account dashboard. Filter by date to locate a specific entry without contacting support.
Update your contact information and preferences in account settings. Fields tied to identity verification show the required steps on screen; follow those instructions to complete the change.
If a section of these Terms is unclear or you believe it has been applied incorrectly to your account, submit a written query through our support channel. We keep a record of every policy exchange.
Requests to modify or close your account are handled through support. State the change you need and your registered account details; our team will confirm the steps required and the timeline for processing.
Policy questions deserve a written response you can keep. These are the three paths we maintain for Terms & Conditions enquiries, each suited to a different kind of question.
Open the chat icon from any page inside your logged-in account. Live chat is available for account-level questions and is the quickest way to get an initial response on a Terms-related point.
For written policy queries — especially those where you need a documented reply — send your question to our support email address shown in the Help section of your account. Include your registered account identifier so we can locate your record.
The Help Centre inside your account contains policy summaries, wallet verification steps and answers to common Terms questions. Check there first; many policy points are already answered in the published articles.
These Terms sit alongside our data practices. Here is how we approach each area, so you know what to expect from the account you hold with us.
information you provide — including the details needed to verify a Maya or PESONet transaction — is held only as long as required to operate your account and meet any applicable retention obligations. We do not sell or share your personal account data with parties outside the scope of service delivery.
jolibee77 uses cookies to maintain your login session and remember display preferences across visits. Functional cookies are required for the account to work; analytics cookies can be adjusted from the cookie settings link in the site footer.
Access to your account is protected by your chosen login credentials. If you suspect unauthorised access, use the account settings screen to update your password immediately, then contact support through the live chat channel to flag the concern for review.
To request a review of data we hold, or to ask about retention periods specific to your account, contact us via the email support path. Include your account identifier; our team will confirm what is held and what options are available to you.
Below are the questions we receive most often about these Terms & Conditions. If your question is not here, the written support path is the right next step.
These Terms cover transactions at the platform level — meaning how your wallet balance is recorded and how deposits and withdrawals are processed within your account. The rules set by Maya or PESONet on their side are governed by those providers' own agreements, which are separate from ours.
The updated Terms take effect from the date they are published on this page. Continuing to use your account after that date means you accept the revised version. We recommend checking this page periodically; changes that affect your wallet or access scope will also be reflected in your account settings.
Access depends on local law and the eligibility rules that apply in your specific region. We do not represent that the platform is available in every part of the Philippines. Check whether access is permitted where you are before registering or funding an account.
Most profile fields can be updated from the account settings screen after login. Fields that require identity verification to change display the required steps directly on screen. If you cannot complete the change yourself, contact support via live chat or email with your account identifier.
Your full transaction history — including wallet top-ups and withdrawals — is in the account dashboard, accessible after login. You can filter by date to find a specific entry. No support request is needed to view your own records; the data is there in your account.
Send your question via the email support path listed in the Help section of your account. Write out the specific section or situation you are asking about and include your account identifier. We respond in writing to policy queries so there is a clear record for both parties.